All problems with orders must be reported within 24 hours of receiving product. CP will accept returns on UNOPENED products in perfect condition for up to 14 days after receipt. There will be a 30% restocking fee charged on any product(s) returned (excluding shipping). Refunds are contingent upon inspection of item(s) once we receive it. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is: without showing signs of wear or damage in any way. ABSOLUTELY no product returns will be accepted after 14 days. We WILL NOT accept any returns on opened items.  Prior to returning any items, a MANADATORY PRE-AUTHORIZATION is required.  To receive a return authorization number contact us via e-mail. Please include the following information:  name, order number, product(s) being returned, reason(s) for return, telephone number and/or email address.  Once the return is approved, you will receive an RA#.  This number MUST appear on the outside of the package.  All shipments returned without a valid RA number will be refused and will NOT be refunded. Once the return is received, we will issue a refund to the credit card used for the original purchase. It is the responsibility of the customer to pay for return shipping. We will not accept returns on damaged products (coffee or flavor syrup products). CP is not responsible for any typographical errors on this site and reserves the right to change prices at anytime without prior notice. CP is not responsible for guarantees made by manufacturers for any products. All guarantee issues must be handled through manufacturer.  ALL RETURNS MUST BE PROPERLY INSURED. If your return is not insured properly and gets lost or damaged in transit, we cannot issue a refund. We must receive any damaged product before any credits or product reshipment.

Coffee Pod LLC

10773 NW 58TH ST # 754

DORAL,FL 33178

support@coffeecapshop.com